Customer Service Jobs, also known as; Customer Support Jobs, are the most popular positions for work from home making them, ‘The #1 Work from Home Opportunity’. When I say this is the #1 opportunity, I am referring to the demand of these positions from both the job seekers as well as from the employers looking to hire in this industry compared to the other major careers.
Customer Service Jobs: The #1 Work from Home Opportunity, is a follow up from the recent article; Data-Entry Jobs: Very Popular Work from Home Opportunities. Similar to Data-Entry Jobs, customer services jobs have broad appeal and are in high worker demand. But unlike Data-Entry positions which are hard to come by as, there are few available, Customer service jobs are abundant and the need for customer support representatives are growing!
Customer Service Jobs Online
Customer Service Jobs consist of a wide range of duties, but all have the similarity of helping customers. Typical jobs in this industry include; Support Agents, Virtual receptionist, order fulfilment, account management, cancellations, refunds, technical support, information support, and so much more.
Customer Support Jobs are all about providing assistance to customers in some form or another, whether that’s helping the customer directly over the phone, or through the internet.
Customer Service jobs from home were one of the first popular telecommute or work from home careers available. In fact, Customer Support jobs from home have been around before the web, being performed over the phone. Years before the start of the internet, intelligent phone routing systems enabled home-based customer service agents. However, the internet has vastly increased the range of duties for this industry. Before the internet age, there were less work from home customer representative jobs than there are now. And, now there is a wide range of different types of support jobs which can be found through new businesses developed through the internet which didn’t exist before, like technical support and website order fulfilment.
Technical Support Jobs have become increasingly more popular in recent years. These are a type of customer service opportunity that is technically oriented, so some training and technical degrees may be required for these positions. Many support jobs also fall into the sales category, as many customer support agents may also be expected to up-sell and cross-sell customers.
While other roles in this field may have little direct contact with the customer or like many roles, you may never speak with the customer, but your communication is done through email or live chat. The type of customer service job you choose should take significant consideration into your personality. Extroverted and outward people make great phone support agents and product support reps, whereas more introverted personalities will feel more comfortable with email and virtual communications.
The skills needed for Customer Service Jobs
Customer Service jobs can cover a lot of different roles, and there are a lot of different things you could be doing in the industry of Customer Service. Some roles may require a lot of phone contact with customers, whereas other roles may be more about providing technical assistance via the internet. But no matter which position you choose for customer service you will need to have these essential skills; Have Patience, Be a; Good Listener & Good Communicator, Be Calm, Have a Positive Attitude and Ability to Lead and End a conversation.
These skills are the most essential to doing well at a career in customer service. But to excel at this role and succeed at a higher level in this field you will also want to have or develop additional skills like; being able to sell additional products or being able to persuade customers. These skills can help good customer support agents to earn commission as well as their salaries.
But perhaps one of the best tips I have come across in my research creating this article was written by HelpScout.com where they discuss the ability to “Read” customers. This skill will take some time to develop if you are new to the industry, however, once you can master the skill of understanding the needs of your customer, you will be able to go leaps and bounds further toward helping them. Reading a customer can also provide a huge advantage in product sales, giving you a leg up over your peers.
How We Know Customer Service Jobs are the #1 Work from Home Opportunity
Customer Service Jobs are in high demand from both job seekers as well as employers. Here is how I know Customer service jobs are the #1 work from home Opportunity right now:
- Based on the data within the keyword tools in both Google AdWords as well as Bing Marketing accounts held by our company. For example; in October of 2018, there were approximately twice as many impressions for Customer Service related keywords on Bing Advertising as there were for Administration and Clerical Jobs combined!
- When using the MOZ professional keyword difficulty tools, I determined there were as many requests for Customer Services jobs on Google as there were for any other major industry in the fall of 2018.
- A third and conclusive indication that customer support jobs are the most popular for work from home is through the internal statistics from Uphob Jobs. As CEO of Uphob Jobs, I am in a unique position to see the supply and demand of jobs through our career service. Customer Service jobs are consistently among the most requested; the most recommended and we typically post more of these positions than any other major career industry!
Search Engine Data, precisely keyword and bidding forecasts, are the tools I like to use to see how popular one industry is compared to another. This data is free to use and accessible to all, who have Google and Bing marketing accounts and who know how to find and interpret this data. The keyword tools and bid forecasts allow experienced marketers to see how frequently people use specific keywords in their online information searches. This enables me to see comparably, how many people are searching for customer services jobs vs any other industry. I like using both Bing and AdWords for these demand indicators, as together they cover over 90% of all internet searches.
In addition to using the keyword tools in Google and Bing, I also enjoy using the Moz pro keywords difficulty tools. These tools provide insight into Google and Bing and provide a level of confirmation when comparing my keyword demand reports with those of Moz. In other words, the Moz system analyzes the Google and Bing platforms for keyword demand-based data from within the last 30 days. This is an algorithmic version of what I do manually in the Google and Bing accounts myself, so when compared with Moz Pro’s results, I have confirmation that the demand is the highest among major career industries!
The third indication I use to know that Customer service jobs are so popular and more so than other industries for work from home, is through the supply and demand of these positions in jobs uphob system. As CEO of jobs uphob I am in a unique position to see the supply; that is, the number of positions we have available for this industry and the demand; which can be measured by the amount of customer service requests we have for these jobs. Customer services jobs are among the most common jobs we post here at Jobs Uphob and they are among the most sought after careers from our job seekers.
Why are Customer Service Jobs so Popular?
Customer Service and Support Jobs are so popular because in general, they require little training and experience to start. As I mentioned in a past article about the Top 10 Work from Home Jobs, these opportunities have very wide appeal. Also, customer service jobs are among the most flexible of all career types. Customer service for most internet brands runs non-stop, 24 hours a day, seven days a week. A home-based mom that might have hours of availability while her children go to school would benefit from this type of very open schedule. Customer service agents, product and technical support reps can find very flexible shifts to accommodate a busy schedule.
Flexible hours and the ability to control your own schedule are essential for many people that cannot go to work and only have pockets of available hours to work each week. Another reason customer service is so popular among job seekers is that it’s a generally pleasant job. While some days can be tough if you have some terrible customers, but in general, most agents have a high level of satisfaction performing these jobs. Being happy is essential and customer service careers where workers can control their own schedule and be satisfied with their daily roles is an excellent combination for success.
Job growth is another reason for the tremendous popularity of customer support positions. Job availability is growing very fast for this industry. Not only do I see hundreds of new customer service jobs in Jobs Uphob, I also see the same growth from the reports we did at the end of last year. In our report, we found that Work from Home Employees is both a large and growing segment of the workforce. Customer Service positions have been a staple in work from the home industry since pre-internet. As the internet grows, the demand for home-based customer service agents is also increasing.
How to find Customer Service Jobs
Customer Service Jobs are common online. Job seekers can find customer service offers on just about any major career website. But, what you want to see is an excellent Work from Home Customer Service Career. There is little need to go to a traditional onsite job to work in this industry. There are far more advantages to working from home than going to work as a customer support agent. Customer Service jobs don’t need to be done at an office; they can be done from anywhere with a good internet connection.
When you are ready to search and apply for a top Customer Service Position, you will want to use The Jobs uphob job section page. Customer Support Jobs are among the most popular jobs posted here at Jobs Uphob, so you will likely see a few hundred, screened available positions all for telecommute.
If you cannot find the perfect role, please be sure to contact our support team, because at Jobs Uphob we have a team that will research and help you find positions to start if you are unable to on your own. And you can learn more from this popular article; Landing a Great Work from Home Job.
How much you will earn and get paid as a Customer Service representative will depend on many factors; such as your experience, the company you work for and what your expectations are. For example, if you would be doing product description, sales and fulfilment, you could earn a commission as well as your base salary and make over $20 per hour on average. But, the typical pay for a customer service agent is $15 per hour, according to the US Bureau of Labor Statistics.
Technical help agents can also expect to earn more than agents that have little to no expertise. Agents can also benefit from having multiple employers and work more than one position. This is common for workers with existing jobs or families that they care for. Part-time Customer service jobs are widespread as this is a top industry for flexible work schedules.
The future of Customer Service Jobs
Customer Service Opportunities will be abundant in years to come for job seekers. The supply and demand data I see as CEO of Jobs Uphob as well as the data and research we have discovered in our Employment Report, and the keyword data discovery using keyword tools in our marketing accounts points to job growth in the future. However, the types of customer support opportunities will continue to change as new businesses evolve and demands for these roles progress.
Technical Support jobs are the fastest-growing segment of the industry. These careers directly support internet companies and websites where billions of dollars of business are conducted daily across the world. Many technical help desk positions are also designed for B2B support. Typically customer service is a B2C role, where agents are operating on behalf of a business to support an individual customer, whereas many technical support roles are for business support. Businesses continue to upgrade their systems and platforms to be more efficient and to keep up with progress – these companies are seeking the outsourced support of technical help agents.
Sales and Support roles are growing industries for both the B2C and B2B agents. Sometimes customer service can cross into sales when there is the opportunity for an up-sell or cross-sell depending on the businesses. Typically a customer support rep is not going to make outbound sales calls. However, some companies will want their virtual agent to handle more than product information or order fulfilment from an inbound sales opportunity. It depends on the needs of the business and the abilities and desires of the worker.
Customer Service Jobs – The #1 Work from Home Opportunity, was written through research I had started while writing about the massive demand for Data-Entry Jobs. It was during my research for this other industry that I kept seeing the Customer Service Jobs demand beating out that of any other major career industry. This led me to research this topic further and I was amazed at how active and dominant this industry is for remote, home-based positions. In the end, it makes a lot of sense why these careers would be sought after the most by home-office job seekers as well as by the businesses looking to hire these workers.
Customer Service Jobs can be a great starting point for a long term work at home career.
Have you worked in the Customer Service industry before? If so, please share your experience by commenting below – I look forward to hearing from you.