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Customer Service Manager (ISP) at Alfred & Victoria Associates

  • Manager
  • Anywhere
  • Salary: Very attractive.
  • A minimum of 5 years proven work experience as a customer service manager, retail manager.

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We are recruiting to fill the position of:

Job Title: Customer Service Manager (ISP)

Location: Lagos

Job Field: Manager

Job Brief

  • We are looking for an experienced Customer Service Manager who will drive excellence in customer service and promote this idea through the organization.
  • Manage customer service agents and monitoring their performance.
  • The goal is to keep the department running in an efficient manner to increase customer satisfaction, loyalty and retention and exceed customers expectation.

Responsibilities

  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Take ownership of customers issues and ensure problems are followed through to resolution
  • Set clear goals and deploy strategies (procedures, policies and standards) that will be drive departments focus toward company’s mission.
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
  • Keep ahead of industry’s development and apply best practices to areas of improvement.
  • Control resources and utilize assets to achieve qualitative and quantitative targets in terms of retention numbers, average handling time, average wait times etc.
  • Adhered to and manage the approved budget.
  • Maintain an orderly work flow and team schedule.
  • Anticipate and resolve customer service issues.
  • Plans, monitors, appraises and review job contributions of team members.

Requirements

  • B.Sc./BA in Business Administration, Mass Communications or relevant field. MBA will be highly desirable.
  • A minimum of 5 years proven work experience as a customer service manager, retail manager.
  • Strong client facing and communications skills.
  • Excellent knowledge of management methods and technique.
  • Proficiency in English. Another language will be an added advantage.
  • Excellent in written and verbal communication skills.
  • Ability to think strategically and to lead.
  • Advanced troubleshooting, multi-tasking skills.
  • Highly self-motivated.

Demand on the job:

  • Candidates must have ISP experience!

Salary

  • Very attractive.

Application Closing Date
Wednesday, 7th October, 2020 by 3pm.

Method of Application
Interested and qualified candidates should send their CV to: recruitment@alfred-victoria.com using the “Job Title” as the subject of the email.

Note: Any application received after the closing date will be automatically rejected