We are recruiting to fill the position of:
Job Title: Call Center Agent
Location: Ikeja, Lagos
Job Field: Medical/ Healthcare / Pharmaceutical
Job Description / Responsibilities
- To promote healthy living by controlling, preventing and mitigating against disease development through health enlightenment and early disease detection.
- To organize monthly healthcare seminar, free consultation, check-ups and disbursement of medication to the public (50 people) all free of cost.
- To provide sponsored healthcare services for the purpose of reducing, controlling and ultimately preventing untimely deaths caused by late/undetected diseases.
- To carry numerous medical screenings and checkups free of charge.
- Call customer to follow up on service proposal
- Answer incoming calls and respond to customer’s emails.
- Manage and resolve customer complaints.
- Manange call log
- Sell products and placecustomer orders in the computer system.
- Identify and escalate issues to supervisors.
- Provide product and service information to customers.
Requirements / Skills
- Bachelor’s degree / ND / Diploma / Corper.
- 0-1 years relevant work experience in a similar position
- Gender specification: Female (Preferable)
- Good interpersonal skills, friendly, professional and have a persuasive manner
- Excellent written and verbal skills
- Excellent Phone Etiquette
- Strategic and thorough in recording details
- Excellent organisational and administrative skills
- Experience of managing simple databases in Excel.
Application Closing Date
10th October, 2020.
Method of Application
Interested and qualified candidates should send their CV to: firstname.lastname@example.org using the “Job Title” as the subject of the email.