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Luxury Retail Operations Manager at Owens & Xley Consults

  • Manager
  • Anywhere
  • Salary: N120,000 - N160,000 monthly.
  • 3-5 years' experience in a similar role


Owens & Xley Consults – Our client, a luxury lifestyle brand that merchandises fragrant collections, is currently recruiting a suitably qualified candidate to fill the position below:

Job Title: Luxury Retail Operations Manager

Location: Victoria Island, Lagos

Job Field: Manager

Employment Type: Full-time

Job Description
Enquiries and Orders:

  • Respond to phone and email enquiries
  • Prepare and send invoices to customers
  • Confirm payments
  • Process orders
  • Coordinate logistics with retail associate
  • Check the orders via website and inform the retail team
  • Liaise with the business development officer to ensure vendor orders are fulfilled


  • Assist customers in making purchases
  • Record daily sales and include in daily work report
  • Manage cash transactions
  • Study trends and determine needed sales promotion
  • Work with Creative Director to authorize clearance sales
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue

Customer Service:

  • Update the customers after payment confirmation
  • Inform customers on the status of their orders including ETA
  • Send follow up email/message to get feedback from customers
  • Receive and resolve all complaints
  • Log all complaints in the complaint register
  • Collate feedback and discuss areas of improvement with Creative Director every week
  • Make customers feel safe and comfortable in the store.
  • Ensure that customers leave the store with a pleasant smile
  • Ensure standards for quality control, customer service are met.
  • Identify current and future customer requirements by establishing rapport with potential and actual customers

Store Management:

  • Manage all controllable costs to keep operations profitable
  • Update colleagues on business performance, new initiatives, and other pertinent issues
  • Sensibly display the merchandise so that it immediately catches the attention of the customers.
  • Ensure that shelves and racks are properly stocked and products do not fall off the shelves.
  • Manage the assets of the store.
  • Ensure the security and safety of customers and staff
  • Store Supervision:
  • Ensure that the store is clean at all times
  • Ensure that the store is well lit, ventilated and offers a positive ambience to the customers.
  • Ensure adherence to opening and closing procedures
  • Ensure availability of products by informing production manager ahead of time; maintaining inventories to avoid stock out etc.
  • Identify & resolve urgent issues with discretion.
  • Initiate changes to improve the business
  • Maintain the stability and reputation of the store by complying with set rules and creating his/hers with discretion

Inventory Officer:

  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and stockists


  • B.Sc / HND in relevant discipline
  • 3-5 years’ experience in a similar role

N120,000 – N160,000 monthly.

Application Closing Date
30th September, 2020.

Method of Application
Interested and qualified candidates should forward their CV to: using the position as subject of email.

Note: Carefully read through the job description. Only suitably qualified candidates are invited to apply.