
_company_name
We are recruiting to fill the position below:
Job Title: Sales & Marketing Executive
Job Number 20051755
Location: Ikot Ekpene, Akwa Ibom
Schedule: Full-time
Job Category Sales and Marketing
Job Field: Advertising/ Social Media/ Marketing/ PR
Position Type: Non-Management / Hourly
Job Summary
- Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image internally and externally.
- Process requests for redeeming Marriott Bonvoy points.
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Enter Marriott Rewards information into appropriate software when taking guest reservations.
- Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
- Assist management in training and motivating employees; serve as a role model.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Monitor the performance of others to ensure adherence to quality expectations and standards.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
- Promote awareness of brand image internally and externally.
- Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences.
- Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.
- Make updates to property website and monitor website for accuracy on a weekly basis.
- Handle magazine photo shoots on property.
- When public relations director is not available, response to all daily general media inquiries or refer to an appropriate spokesperson.
- Help to monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.
- Support media relations outreach efforts and other activities to bolster the property’s reputation and image in the community.
- Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Read and visually verify information in a variety of formats.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Job Responsibilities
Policies and Procedures:
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations:
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
Communication:
- Exchange information with other employees using electronic devices.
- Provide assistance to coworkers, ensuring they understand their tasks.
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the callers’ name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other employees to effectively exchange information.
- Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
Assists Management:
- Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Working with Others:
- Develop and maintain positive and productive working relationships with other employees and departments.
- Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
- Support all co-workers and treat them with dignity and respect.
- Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
Physical Tasks:
- Enter and locate work-related information using computers and/or point of sale systems.
- Read and visually verify information in a variety of formats (e.g., small print).
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Sales:
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Promote awareness of brand image internally and externally.
- Develop marketing materials for promotional events, property tours, and conferences.
- Gather materials and assemble information packages (e.g., brochures, promotional materials, maps, price lists, or menus).
- Assist in coordinating custom property familiarization trips for clients.
- Order collateral and office supplies.
Rewards and Gift Certificates:
- Enter Marriott Bonvoy information into appropriate software when taking guest reservations.
Public Relations
- Refer requests for information from the media to an appropriate spokesperson or information source.
- Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software.
- Handle magazine photo shoots on property.
- Support activities and initiatives to bolster the property’s reputation and image in the media and in the community.
- Make updates to property website by making changes directly to the website or by coordinating with appropriate others in order to make updates.
- Support media relations outreach efforts, including pitching ideas and events, interview facilitation, and media tours.
- Respond to all daily general media inquiries via email, phone, and/or written correspondence
- Coordinate on-property visits from media, including reservations, amenities, special requests, and dining.
- Update digital library and press clippings as needed.
- Attend daily line-ups promptly.
- Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities.
- File information and update press database, including list of all media contacts and media distribution lists (e.g., contact information, magazine circulation and demographics).
- Assist with on-site media relations for local events, including, but not limited to, grand openings / anniversaries, marketing / promotional events, and other press functions.
Education
- High school diploma / G.E.D. equivalent
- Related Work Experience
- At least 2 years of related work experience
- Supervisory Experience
- No supervisory experience is required
Competencies
Analytical Skills:
- Computer Skills
- Problem Solving
- Decision-Making
- Learning
Interpersonal Skills:
- Interpersonal Skills
- Team Work
- Customer Service Orientation
- Diversity Relations
Communications:
- English Language Proficiency
- Listening
- Writing
- Communication
- Telephone Etiquette Skills
- Applied Reading
- Electronic Communication
Personal Attributes:
- Dependability
- Adaptability / Flexibility
- Positive Demeanor
- Integrity
- Initiative
- Stress Tolerance
- Innovation
- Self-Development
Organization:
- Multi-Tasking
- Time Management
- Planning and Organizing
- Detail Orientation
Sales:
- Product Promotion
- Contract Negotiation
- Client Management
- Patience
- Go-Getter Attitude
- Reliable
- Flexible
Administration:
- Typing
Public Relation:
- Media Communication
- Social Media Management
Physical Abilities:
- Visual Activity Preferred Qualifications
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.