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Senior Manager, Network Systems at IHS Towers

  • Manager
  • Anywhere
  • Applications have closed
  • +12-13 years’ relevant experience in NOC environment with demonstrable responsibilities spanning technical/ operations support, workforce management, performance optimization, and project management.

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We are recruiting to fill the position below:

Job Title: Senior Manager, Network Systems

Location: Lagos, Nigeria

Job Field: Manager

Job Description

  • IHS Towers are currently recruiting for a Senior Manager, Network Systems. As a key member of our Network Operations Centre (NOC) management team, you will be accountable for ensuring availability and operationalization of advanced NOC tools.

Key Roles & Responsibilities

  • Establish policies, processes, and procedures in line with best practice.
  • Ensure systems availability and compliance with relevant ISO and SOX standards.
  • Oversee tracking and resolution of systems issues.
  • Ensure an up-to-date registry and documentation of tools is maintained.
  • Identify, negotiate, and agree in-house quality procedures, standards, and/ or specifications.
  • Prepare management/ technical reports and customer charters.
  • Foster insights-driven operations through ongoing recording, analyses, and distribution of statistical information based on integrity, accuracy, and validity of data.
  • Assess customer requirements and ensure they are met.
  • Lead planning, design and implementation of NOC systems and tools roadmap.
  • Project-manage systems deployment, optimization, and integration.
  • Manage Project Statement of Work (SoW) and deliverables.
  • Manage requirements gathering and transformation of business requirements into specifications document.
  • Manage & document the change control process.
  • Be fully responsible for remote access to IHS sites and ensure the telemetry systems for managing the same evolve along with IHS requirements.
  • Drive achievement of quality objectives by ensuring delivery of effective training, scheduling, and coaching interventions for team-members.
  • Communicate performance expectations – by setting goals and ensuring that on-the-job performance is continuously monitored, reviewed, and appraised.
  • Act as a catalyst for change and improvement in performance/ quality.
  • Perform quality control on the service desk teamwork output and implement industry best practices.
  • Perform other tasks and duties as assigned by the Associate Director, NOC

Organizational Competencies:

  • Be Bold
  • Customer Focus
  • Innovation
  • Integrity

Functional Competencies:

  • Process Improvement
  • Analytical Thinking
  • Business Communication
  • Use of NMS tools, e.g. OSS, iManager, Netnumen, etc.
  • Use of RMS tools, e.g. AIO, INALA, Hydromonit, etc.
  • Use of Work Management tools, e.g. OWS, REMEDY, HP Work Management, etc.
  • Designing integration protocols for NOC tools
  • Workload Management

Behavioural Competencies:

  • Collaboration & Teamwork
  • Attention to Detail

Experience & Qualifications Required

  • Bachelor’s degree in Electrical / Electronics Engineering, Computer Science, and other relevant disciplines.
  • +12-13 years’ relevant experience in NOC environment with demonstrable responsibilities spanning technical/ operations support, workforce management, performance optimization, and project management.
  • Intermediate knowledge of IT infrastructure, protocols & best practices preferably acquired in a role supporting NOC tools and systems
  • Basic understanding of internet of things (IoT) and its application in a NOC environment.

Application Closing Date
6th October, 2020.

How to Apply
Interested and qualified candidates should:
Click here to apply online