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Service Advisor at Eden Care and Resourcing Limited

  • Human Resources
  • Anywhere
  • Applications have closed
  • 7-10 Years' Experience.

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We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Lagos

Job Field: Human Resources

Employment Type: Full-time

Description

  • Generate counter sales for walk-in customers and record transactions in system database and software;
  • Estimate cost and time needed to do the repair, resolves service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Greet customers when they arrive at the parts and service centre and direct them to an available technician;
  • Consult with mechanics about necessary repairs and possible alternatives to expensive work;
  • Provide customers with in-depth information about available aftersales  and OEM (original equipment manufacturer) part options;
  • Respond to questions about service outcomes (after consulting with technician if and where necessary);
  • Advise customers about warranty procedures and potential cost savings processes;
  • Manage and oversee the service centre’s workflow and scheduling;
  • Call customers to inform them of changes in service, service maintenance dates and to let them know their vehicle is ready for pick-up.

Requirements

  • Bachelor’s Degree qualification.
  • 7-10 Years’ Experience.
  • Preferably Female.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their Applications to: olaribigbe.a@gmail.com using the Job Title as subject of the email.