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Service Delivery Supervisor at Alfred & Victoria Associates

  • Manager Administration/ Office/ Operations
  • Anywhere
  • Applications have closed
  • Salary: Very attractive.


We are recruiting to fill the position of:

Job Title: Service Delivery Supervisor

Location: Lagos

Job Field: Manager Administration/ Office/ Operations

Job Description

  • We are looking for an experienced and well-organized Service Delivery Supervisor to provide the necessary support to the field sales team.
  • The successful candidate will become the point of reference for colleagues and customers alike, by keeping schedules and providing feedback, documentation and information.
  • The goal is to facilitate the team’s activities so as to maximize their performance and the solid and long-lasting development of the company.


  • Supervise and coordinate the Service Delivery Team by managing and monitoring. schedules, supervising and filing important documents and communicating relevant information.
  • Ensure the adequacy of sales-related equipment or material.
  • Handle, manage and respond to complaints from the sales team and give out solutions when needed to avoid delays.
  • Store and sort financial and non-financial data in electronic form and present reports.
  • Prepare, fill and send daily Service Delivery Sheet.
  • Monitor and make sure all accounts are not disconnected, where applicable.
  • Monitor and Handle the processing of all orders with accuracy and timeliness.
  • Monitor the team, to make sure information of unforeseen delays or problems are addressed and notified to the salesperson and clients.
  • Monitor the team’s progress, identify shortcomings and propose’ improvements.
  • Generate daily, weekly and monthly reports and analysis of the service delivery team.


  • BSc /BA in business administration or relevant field; certification in sales or marketing will be’ an asset.
  • Great educational background, preferably in the fields of computer science or engineering for technical project managers
  • Proven working experience as a project administrator’ in the information technology sector.
  • Should have some technical background, with understanding or hands-on experience on internet service delivery.
  • Excellent internal’ communication skills.
  • Solid organizational skills including attention to detail and multi-tasking skills.
  • Strong working knowledge of Microsoft Office experience as a sales coordinator / service delivery coordinator or in other administrative positions will be considered a plus
  • Proficiency in English.
  • Well-organized and responsible with an aptitude in problem-solving.
  • Excellent verbal and written communication skills.
  • A team player with a high level of dedication.
  • Should be able to handle and supervise large projects for installations.

Demand on the Job:

  • Candidates must have ISP experience!


  • Very attractive.

Application Closing Date
Wednesday, 7th October, 2020 by 3pm.

Method of Application
Interested and qualified candidates should send their CV to: using the “Job Title” as the subject of the email.

Note: Any application received after the closing date will be automatically rejected